We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have to return? Do I need to pay for the shipping?
1. We gladly accept returns within 7 days of receipt for most items in new condition.Need to contact us within 24 hours with details of your order.
2. You will be responsible for return shipping costs.
I've received a damaged or defective item. What should I do?
1. Incase you receive a damaged or defective item, please get in touch with us and we'll try and sort it out for you as soon as possible. Make sure to include the information below:
(1) Your order number
(2) Product name
(3) Describe the damage/defects and provide clear photos
2.contact us: service-ph@lozt.shop
How do I make a return?
1. contact us: service-ph@lozt.shop
2. provide details
(1) Your order number
(2) Product name
(3) Describe the damage/defects and provide clear photos
How will I get my refund？
Your request will be processed within 3 business days after we receive your return.